eOrder / ePickup

Thank you for joining OpCenter’s customer feedback forum for eOrder/ePickup. We encourage you to provide ideas for improving eOrder/ePickup, share best practice, and ask questions.

With respect to ideas generated by you and other users, OpCenter will respond with status updates and share our plans for new development. Additionally, your voice can be heard loud and clear by using your UserVoice VOTES. You will be allotted 100 votes and can assign any number of votes to each proposed idea.

The goal of this forum is for OpCenter to collect valuable feedback from active users and for you to let us know what is most important to your company by VOTING. We will work hard to engage in discussion around the ideas deemed most important by you.

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The current version of eOrder/ePickup is 2.0. If you do not have the current version and would like it, please contact OpCenter’s support team at support@opcenter.com, 703-740-8909 x2, or by clicking the Contact Support link from the right side of this page.

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  1. top level domains

    Please add support for new top level domains such as .engineering
    .io
    .co

    When uploading my email address is not recognized.

    1 vote
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • eOrder/Job Center Number Integration

      The integration between eOrder and Job Center has been great. We even adopted the Job Center order number as our invoice number.

      What would be a nice enhancement is if the eOrder matched the Job Center number that is generated.

      EO-438

      9 votes
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Enable Tab Order Customization

        I wish the eOrder tab order went:
        1.) Contact/WHO are you? (billing too)
        2.) Job Name/what job is this?
        3.) Order Info/what are we doing?
        4.) Shipping/where is it going?

        The first question when talking about any order (via a phone call, a customer question, production staff to production staff, etc) is WHOSE (company name/customer name) order is it. It's the inherent flow of the information hierarchy in a shop, and it would be nice to see eOrder mimick that.

        And if you could get our customers to tell us WHO they are when calling (i.e., the calls like "Hi,…

        6 votes
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Instructions Box: Enable Line Breaks

          This is not fun to decipher (from instructions box email confirmation):
          35118-D-CCA.pdf - 5 Full Size (tri-folded redline color) 35118-D-CCA.pdf - 9 Half Size (redline color) 35118-D_R.pdf - 5 Full Size (tri-folded B/W) 35118-D_R.pdf - 9 Half Size (B/W) XXXXX-D.pdf - 9 Full Size (tri-folded B/W) XXXXX-D.pdf - 5 Half Size (B/W) Total - 19 Full Size ; 23 Half Size Please call with any questions

          Please enable line breaks to show on email confirmation

          EO-426

          4 votes
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            2 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Red Text Enhancement: All Instructions and Comment Box Text

            Make any typed text in an Instructions Box or Comment Box red so it jumps out. That red text feature on other areas of eOrder is helpful, and anything a customer hand-types will be custom/require attention.

            EO-427

            3 votes
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Hours of Production: Vary by Day

              We are open M-Th, 7:30am - 5:30pm; and Fri 7:30am - 5pm. It would be great if eOrder could handle a time variation day-by-day for our hours of production (and requested due times).

              EO-428

              3 votes
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                2 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • DUE TIME Time Block Weakness

                If a client starts an eOrder and selects the first available due time (say, 2 hours now, earliest available) but completes only the first page of eOrder and then walks away from the order form for two hours, when he comes back two hours later and completes the order form, his eOrder DUE time is earlier than his ORDERED BY time. This keeps happening to us, and not sure there's a fix on Opcenter's end, but it sure would be great if there IS a fix!

                EO-400

                4 votes
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                  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Update CONTACT tab header

                  When placing an order for someone else (bill-to/ship-to someone else) most people don't realize/understand the CONTACT tab is where they should put THEIR info so we know who to contact with file/order questions. Maybe the "CONTACT" tab's header could include text at the top of the page that reads: To the person submitting this order, please enter here YOUR contact info so we can reach out to you directly with any file/order questions.

                  EO-405

                  4 votes
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Desktop Application

                    It would be great if customers could install a desktop version of eOrder on their local computer and did not have to log in through the web version each time.

                    EO-406

                    6 votes
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Duplicate Last Order for Customer

                      Enable customers to recall/duplicate last order information (not files). This would be hugely beneficial to customers who order the same types of jobs over and over without having to spell out entire order and specs every single time.

                      EO-376

                      8 votes
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                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                      • Popups for missing or incorrectly entered information

                        Currently, when filling out the eOrder form and a piece of vital information is missed or entered incorrectly, the system notifies you by highlighting the specific field with a (almost imperceptible) red box. If you hover the cursor over the field you get a popup message notifying you of the problem. Is there a way to enable the system to have the popups show automatically when trying to advance to the next page instead of having to hover the cursor over them?

                        EO-389

                        7 votes
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                          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                        • 6 votes
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Allow the disabling of specific calendar days, re: due date

                            Allow us to disable specific calendar dates (i.e., 11/27 as it's Thanksgiving). Even if it has to be updated annually (as the date of Thanksgiving changes every year), that's fine.

                            EO-404

                            1 vote
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • 6 votes
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Create a Confirmation Page Before Placing Order

                                It would be helpful if the customer saw an order summary (similar to the order confirmation sent via email after the fact) that they could confirm or go back and change before the order is sent. A confirmation screen before it is sent. The back button would then allow you to change what you saw on the confirmation screen before you place the order.

                                EO-349

                                12 votes
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                                  under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Underline and make the highlighted changed items stand out more when printing in B/W

                                  When printing the work order ticket to b/w the highlighted items do not stand out as much. Can we underline them to stand out better? They are already bold but we would like for them to stand out even more.

                                  EO-346

                                  3 votes
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Remember Me for Shipping and Billing Tabs

                                    Customers have requested the ability to have a Remember Me specifically for the Shipping and Billing tabs, different than contact information.

                                    Vote this idea up to include it in the next round of eOrder updates.

                                    EO-339

                                    9 votes
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                                      under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Allow customers to change the verbiage of the pop-up warnings that appear within eOrder

                                      Customers have requested the option to change the verbiage of the pop-up warnings within eOrder.

                                      EO-303

                                      3 votes
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Migrate eOrder Away from Flash

                                        Is Flash blocked at your office, or your customer's office? Would you like OpCenter to fix this issue and re-write eOrder with HTML5, getting away from Flash? OpCenter has received this request from many customers and we would like to hear your opinions on this idea. Vote this idea up and post your comments below.

                                        EO-247

                                        27 votes
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                                          4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Enable eOrder to work on Mobile Devices without Flash Support (iOS and Android Devices)

                                          Would you like the ability to use eOrder on your iOS and Android devices? OpCenter has received this request from many customers and we would like to hear your opinions on this idea. Vote this idea up and post your comments below.

                                          EO-247

                                          23 votes
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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                                          eOrder / ePickup

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